Complaints - 5 Cents

(I've written briefly on this topic before, here are some tips to help with the process.)

Do you have a complaint? Well, you could pay Lucy 5 cents to simply leave your complaint, or perhaps you would like some results, or positive action to come from your complaint?

The choice is yours and here are 5 quick tips to help:

1. Write down the details of the complaint in a timeline format. This will help you organize your thoughts.
2. Review your timeline and pull from it the significant points you want to make in your letter.
3. Complain to the right person - do some research and find out who to address your letter to for the quickest results.
4. Include photos, receipts, or any other pertinent documentation with your complaint letter. This will help strengthen the case that you make.
5. Make it clear what the provider/vendor/store can do to make it right. What do you expect from them? An apology, or more than that? Be clear so they don't have to guess.

If this process seems daunting, send me an email, I can help you out. My letters really do get results for me. as well as my clients.

On the flip side, I also take the time to write kudos letters to the managers of those folks out there that do take good care of me. It's a great opportunity to give praise when it is due, and to encourage the great customer service to continue.